Server Support Log
onto our 24/7 Support to ask questions
about your server or your email via live chat, email
or toll-free telephone support. Click
here to log on.
Support Requests
Need to update a link, add
or change graphics or text on your site? Simply email
us your support request. Most
support requests are handled within five to seven business days. Support requests will be charged
our standard hourly rate.
Bedford Falls Graphics gladly
offers tech support to our hosting clients.
If you are a hosting client and require
assistance with your email, or your website,
please log onto our 27/4 hosting support
site located here:
By logging on to our 24/7 hosting support,
you will be put in direct contact with our
Server Support team who can assist you with
email issues, server issues and the like.
Please note that our server support team
cannot make changes to the design of your
site nor can they assist you with billing
questions.
For changes to your existing
website or to discuss billing or payment, please
contact our offices.
We highly recommend you make an appointment
to come in to see us.
Due
to our schedule and client workload,
we highly recommend scheduling an appointment
to see someone in our office as opposed
to “walk-in” appointments.
Walk-ins will be handled as best we can,
depending on the workload or meetings
we have scheduled prior to your visit.
Support requests can also be
emailed directly to us using the form, below.
Please be as clear and descriptive as possible
when describing your support request.
Please note that most support request are
handled within five to seven business days,
unless it is deemed an emergency. Support
requests will be charged our standard hourly
rate.
